Your order delivery times are very important to us!
How do you ship and when can I get my stuff?
We ship via Standard registered mail, with tracking. All Orders will be processed within 3 working days. Delivers 3-5 working days from dispatch.
Can I track my order?
Yes you can!
A notification email will be sent to you upon dispatch. Your order’s tracking ID (e.g LB1234567) can be found in the order confirmation email. It may take up to 1 business day from dispatch for the order status to be refreshed.
Any charges for Redelivery?
A re-delivery charge equivalent to the original shipping cost will be applicable for all bounced parcels to be delivered again.
Are there any restricted areas within Singapore that you don’t deliver to?
We do not deliver to army camps, hotels, and most of the islands in Singapore (only because we aren't allowed to!). We are also unable to delivery to P.O boxes, as deliveries will require a signature upon delivery.
We ship internationally to most major cities via Speedpost registered mail or *Express Courier. All Orders will be dispatched within 3 working days. Depending on shipping option selected, orders will be delivered within 7 to 30 days from dispatch.
We have a tiered and weighted shipping for greater savings for all customers!
|*Brunei, Indonesia & Philippines||$10|
Rest of Asia* (Selected countries)
Japan, Australia & New Zealand
Europe & US (Selected countries)
If your country is not listed here, please contact us with your delivery address. We will assist you directly with shipping cost and order confirmation.
*Please contact us for Express Courier shipping options.
**Good News! Revised Cheaper shipping rates for the following countries: Brunei, Indonesia, Malaysia, Philippines!
Customs and duties
Shipping charges excludes customs and import duties (duty delivered unpaid). Motorwerks does not have control or purview over customs and import duties in your destination country. In most countries, any customs or import duties are only charged to you once the parcel reaches its destination.
In order to avoid unplanned cost, it will be good to check with your local customs office before placing an order. Depending on the destination country, customs clearance may cause delays in final delivery. We do not deliver to P.O boxes as deliveries will require a signature upon receipt.
I haven’t received my parcel. Who can I contact?
If you have trouble retrieving information about your delivery or unsure about anything regarding your order, please contact us with your order number and we will be happy to help!